Shipping policy

 

 

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

If you've got questions, please write us customercare@ou-ou.shop.

HOW LONG DO I HAVE TO WAIT FOR MY ORDER?

Typical we send the Order during 3 (three) business days.

Please note that delivery time refers only to working days, excluding weekends, national and state holidays, force majeure.

We carry out delivery by local or international post services depending on the delivery address, at our discretion. 

TAXES AND DUTIES

All orders are DDU (Delivered Duty Unpaid). This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges. We can not include this amount beforehand, because they are paid by the country goods delivery.

SHIPPING FEES

Standard shipping cost - 45$ to any country in list.

LIST OF COUNTRIES:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

 

GOODS RECEIPT

DHL delivery is carried door-to-door. A Goods Receipt is confirmation that the goods ordered have been received by the requestor. Also, the goods shall be deemed delivered to the Buyer if the Buyer has allowed representatives of the above mentioned delivery services to leave the parcel at the door without the Buyer's presence. The risk of not receiving package in this case is the responsibility of the Buyer.